lazada refund policy

Unresolved Buyer Disputes This applies to all return requests made directly to the seller under the Direct Return to Merchant DRTM process. Step 2 select the item you want to return.

How To Cancel And Return Your Order On Lazada Malaysia Ginee

- Item must include all packaging and accessories.

. Click on the Return. Condition for return and refund. Please take note that this may take more.

Using Lazada Wallet is one of the fastest ways to get refunded with only a 24-hr waiting time as compared to other payment methods such as your credit card debit card or your GCASH accounts. What is Lazadas customer return policy. Return to Lazada Warehouse.

The Direct Return to Merchant policy ensures that a seller maintains a high level of service standard when dealing with a buyers request to return a product. Lazada Wallet Refunds are important because it allows you to gain your money back for transactions that were not successful. To learn how to return an item read our Return Policy.

You may raise the RefundReturn request for your order with Lazada directly. C Always ensure you have sufficient resources to process all orders in a day. Before I discuss how to return an item in Lazada here is the Lazada Return Policy.

Choose the return item you want to check. Unless the Gift Cards are otherwise unusable and faulty due to the act or omission of Lazada any Gift Cards bought cannot be returned refunded or cancelled on the Customers request after purchase. Item that is damaged on arrival andor has broken packaging.

116 Third Party Vendor means a seller which with Lazadas permission uses the Platform andor Services to sell Products to Customers and excludes Lazada. Here are how to refund Lazada. Click the Refund Issued to check your refund details.

But make sure that they are cross-trained. Description of return reason. How to manage returns and failed deliveries for cross-border sales.

Acceptable reasons for customer returns on Lazada. 11Direct Return to Merchant policy the Policy ensures that a seller maintains a high level of service standard when dealing with a buyers request to return a product. We are constantly expanding our product range as well.

- Packaging is physically damaged. Step 5 choose your preferred return delivery method and courier. Refunds for returned items A refund.

Lazadas re-routing process for failed deliveries. Select the order that you wish to return. Step 4 complete the online return form.

- Plastic wrap or seal intact. To find the expected refund date or information follow the procedure below. Please select an option to begin-.

If you are unsatisfied with an item you received or have other issues with your package our return policy has got you covered. Refunds from returns - Once your item is returned to the warehouse and QC is completed successful the refund is processed for the returned item. On Account page Click the Return Cancellations.

If you used other payment methods aside from Lazada Wallet and the given refund timeframe has lapsed please. Lazada Seller Center. Step 1 click on view all orders.

There are different types of refunds from Lazada Philippines. D Assign specific people to specific tasks. E Monitor email and SMS regularly for new order alerts.

F Use Lazada Seller Center app to monitor your orders. Depending on the sort of refund you request Lazada will process your request as follows. Click on View All Order to search for your order.

Lazada is always striving to offer its customers the best possible offering including multiple payment options free returns and extensive customer service and warranty commitments. Refunds for orders that have been canceled Once a cancellation has been successfully completed a refund is instantly triggered. 117 Seller means a seller of Products as described in Clause 23 and includes a Third Party Vendor.

51 All exchanges and refunds for merchandise purchased with Gift Cards will be made in accordance with Lazada refund policy. - Item is physically damaged defective cannot use. What is Lazadas Return Policy.

The logo of eitherboth applied Return policy can be found on our website on the itemproduct page. To successfully get your return request to acknowledge by Lazada it should be within the return time frame and meet the valid reasons. Refunds from failed deliveries - Refund process starts when the item has reached the seller.

Customers can return products in all countries except for Vietnam based on the following reasons. 115 Return Policy means the return policy set out Here. Step 3 click on the return or refund button.

Lazada aims to provide our customers with a worry-free shopping experience. The Policy applies to all return requests made directly to the seller under the Direct Return to Merchant process DRTM Return. All items sold on Lazada Singapore are covered under the 100 Buyer Protection andor Satisfaction Guaranteed.

Countdown starts from the. I would like to return a damaged itempackage. Return Time Frame From Delivered Date 1.

Depending on the applied Return policy customers may return their orders within 7 or 14 calendar days. Lazadas return policies are pretty much the same for all ASEAN countries. Kindly follow the steps below before submitting your returnrefund request and Lazada will liaise with you accordingly.

Step 6 confirm that you have already received the item.

Lazada Refund Policy